Глава 9. Работа с другими.

1. blog.zacharyvoase.com/2009-06-20-bureaucratic-breakdown.

2. www.earlytorise.com/2007/11/30/lessons-from-a-persian-rug-merchant-in-jaipur/.

3. www.nytimes.com/interactive/business/buy-rent-calculator.htm.

Глава 11. Анализ систем.

1. portal.acm.org/citation.cfm?id=634067.634234.

Глава 12. Улучшение систем.

1. www.bainbrdg.demon.co.uk/Papers/Ironies.html.

2. www.newyorker.com/reporting/2007/12/10/071210fa_fact_gawande.

3. LoadImpact.com.